Delivery & Returns

Delivery

We deliver nationwide by courier.
Delivery costs R150 per order, and is free on orders of R2 500 or more.
Orders are dispatched after payment has been received (PayFast payments are confirmed immediately; EFT payments once they reflect in our account).
Delivery usually takes 2–5 working days to main centres, longer to outlying areas.
You will receive a tracking number by email when your order ships.
Someone must be available to sign for the parcel. Please check the parcel before signing; note any visible damage on the courier's delivery note.

Collection

You may collect your order free of charge from 124 Adderley Street, Cape Town CBD, 8001 (Mon–Fri 08:00–17:00). Wait for our "Ready for collection" email and bring your order number and ID.

Returns and cancellations

Cooling-off (online purchases): In terms of section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving the goods, without reason. Goods must be unused, in their original sealed packaging. You pay the cost of returning the goods.
Defective goods: In terms of section 56 of the Consumer Protection Act, if a product is defective within 6 months of delivery you may choose a repair, replacement or refund. Please contact us first so we can arrange the return.
Opened consumables (ink, toner, ribbons) can only be returned if defective.
Refunds are paid within 10 working days of receiving and checking the returned goods, to the original payment method or your bank account.

To arrange a return, email sa@setwelafrica.com with your order number.

Last updated 11 October 2026